Is Your Business Using All 4 of These Core Customer Experience Metrics?
The Realtime Report
JUNE 21, 2019
Is Your Business Using All 4 of These Core Customer Experience Metrics? To close this gap, here are four customer experience metrics that all businesses — B2C, B2B, and B2B2C — should be using to constantly raise the bar and delight customers: Net Promoter Score (NPS). Just how important is it to “wow” customers these days?
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