Dave Fleet

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Video: Thoughts on Social CRM for Small Businesses

Dave Fleet

As companies’ use of social media tools begins to mature from a pure marketing focus to more of a social business focus, the various use cases of social CRM are gaining more attention from practitioners. In fact, I’m in the middle of reading a book on social CRM right now ( The Social Customer , by Adam Metz ).

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Win A Ticket To The Art Of Marketing Conference

Dave Fleet

Then the latest Art of Marketing conference in Toronto is for you. For a chance to win a ticket to the Art of Marketing conference, leave a comment recommending a book you’ve read recently. For a taste of just how good these folks are, check out the videos below.

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Monday Morning Reads: Mobile Apps; LoTR Revisited; Funky SEO

Dave Fleet

Lots of really interesting reads in the Monday morning reading hopper this week: a look at why dictatorships would be unwise to cut Internet access; several pieces on the latest in mobile applications; a new take on the Lord of the Rings and a couple of neat videos. However, this is an incredible video for a video game trailer.

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Is “Social Media” Hurting Social Media?

Dave Fleet

Videos with comments enabled? However, if it’s that easy, why are companies still engaging in marketing activities that essentially consist of one-shot, one-way fire-and-forget promotions that do nothing to shift the needle in the long term? However, perhaps identifying challenges can help us on the agency side to address them.

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The Biggest Challenge Digital Communicators Face

Dave Fleet

Take the video interview I posted the other day, for example. Senior marketing decision makers have often spent their whole careers thinking in terms of public relations (sometimes corporate and marcom), advertising, internal communications and, more recently, digital communications. A shift from campaigns to long-term engagement.

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4 Ways To Improve Your Social Media Content Strategy

Dave Fleet

Think beyond your marketing terms, and towards what people are searching for. That means you’re not just competing for the top-ranked text; you’re competing for the top-ranked image too, and the top-ranked video. ( Visibli and RowFeeder are two great tools for helping with this). Think “Search&#.

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Monday Morning Reads: Digital Reputation, Facebook Tutorials, Speed up Blogging

Dave Fleet

Engadget: Gmail Motion April Fools’ gag inevitably turned into reality using Kinect (video). Fascinating discussion around Craigslist’s place in the market, including an interesting take from Josh Hannah who suggests that Craigslist *has* been disrupted; it’s just not obvious yet. Speed-up your blogging.