Jeff Esposito

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Are you marketing in the round?

Jeff Esposito

Throughout the process, I knew that Marketing in the Round would be good, but did not think that it was going to be something that would take readers out of their comfort zone. Rather the duo pushes readers to step back and look at their marketing in a more holistic manner. This book should be read if you… work in marketing.

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Has social media made you an ostrich?

Jeff Esposito

Social media is going to be a big part of the corporate marketing mix in the future but right now it is still in that awkward pre-puberty stage. You see marketers, communicators, and customer support teams are guilty of ostriching when it comes to the evolution and emergence of social media. Markets may also be stuck in their old ways.

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Is this the end of Choice and Innovation in Social Media Measurement?

Jeff Esposito

Now don’t take this as a knock on R6, I have used their tool in the past and it is a Cadillac. Before you go calling me Debbie Downer, think about it this way: Salesforce is in the market of CRM and mapping people to online transactions. Forgive me if I don’t want to select a tool because it fits 75% of both teams needs.

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Measuring Social Influence

Jeff Esposito

Since Klout first launched in measurement tool in 2009, they have analyzed influence based on a user’s ability to “drive action.” TweetLevel, also launched in 2009, is a Twitter measurement tool created by Edelman. They are continually tweaking their influencer tool. Some will say influence is misconstrued as “ popular.

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Profiling your social customer

Jeff Esposito

It might sound like something trivial, but marketers and communicators working in social media are going to need to know it as more C-level executives turn their eyes to the Twitters and Facebooks of the world. Tools that can do this for you include Lithuim Social Media Monitoring, Radian6, Spiral Heat and Crimson Hexagon.

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Social Media’s NFL Week 1 Picks

Jeff Esposito

All sentiment was assigned by Lithium’s text analytics within their tool. The scores of these formulas were tied to point totals: NPS ([Positive Mentions + Neutral Mentions] – Negative Mentions/Weekly Team Mentions ) – 6 Points. SIM (NPS*Conversation Share*1,000) – 2 Points.

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Social Media is Not Cool

Jeff Esposito

Since entering the public lexicon somewhere between the second half of 2009 and 2010, “social media” has evolved from a curiosity and a cool new toy into a powerful tool for business. You see, instead of being a tool to break down the dreaded corporate silos, social media is becoming a silo all into itself.