10 Steps to Build Your Social Customer Care Strategy
Social Media Strategies Summit
SEPTEMBER 22, 2023
For instance, you might only respond on LinkedIn during business hours but stay “open” later on X (Twitter). americanair (@AmericanAir) September 11, 2023 Draft a policy to help your support team decide when to continue the conversation through public-facing channels or move to private messages. Can your response times be improved?
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