article thumbnail

How to create a complaint management system to protect your brand reputation

Sprout Social

From lost baggage to canceled trips, travel industry companies often deal with a lot of customer complaints. Training and team enablement Set your customer service team up for success by providing them with training and resources to do their best work. Some industries attract more complaints than others.

article thumbnail

Connecting 2 the World: Is constructing knowledge based on analysis a work literacy skill?

Buzz Marketing for Technology

Is constructing knowledge based on analysis a work literacy skill? One problem I see with all of the data and communication tools available to students is the lack of training on how to problem solve and conduct an analysis. Is constructing knowledge based on analysis a work. skip to main | skip to sidebar.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Cam Conversation: Business Travel to Hawaii, NextLevelHI, Facebook.

Bare Feet Studios

Home About What We Do PayPal Speaker Contact Subscribe Press / PR Bare Feet Network Internet Literacy for Business: Blogging, Podcasting, Online Video & Social Media Howto, Consulting, Training & Public Speaking Home > Gossip 2.0 , News , Tech Tools , Video > Cam Conversation: Business Travel to Hawaii, NextLevelHI, Facebook Privacy Cam Conversation: (..)

Travel 43
article thumbnail

Connecting 2 the World: A new framework: Part II

Buzz Marketing for Technology

Using the diagram I created, I thought how these categories might be used to assess training and technology needs and how different groups might use different tool sets. Is constructing knowledge based on analysis a work. The use of the internet to "chill out" The impact of organizational politics on workplace.

Web 2.0 100
article thumbnail

Confused? Consider Rox's 180 Rule

Bare Feet Studios

Home About What We Do PayPal Speaker Contact Subscribe Press / PR Bare Feet Network Internet Literacy for Business: Blogging, Podcasting, Online Video & Social Media Howto, Consulting, Training & Public Speaking Home > Branding , Money Matters , Strategy > Confused? Consider Rox’s 180 Rule Confused?

article thumbnail

Connecting 2 the World: Transition to new Technologies

Buzz Marketing for Technology

through standardized training, later versions that have support in learning how to use the mechanism built in, tips or instructions available in various formats)? What was the process in the past that helped to change curriculum, training, and user awareness as a result of the introduction of new technology? ▼ 2008. (52).

Web 2.0 100
article thumbnail

Connecting 2 the World: Formulating the new work literacy framework

Buzz Marketing for Technology

Work Literacy Knowledge work literacy (as I see it) is the understanding of the underpinning knowledge, organization, environment, and skills needed to accomplish work that is knowledge based (as opposed to material based). Michelle has outlined some good ways to categorize knowledge work. Work Processes.

Skills 100