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Customer service tiers: What they are and how to create them

Sprout Social

For instance, a software company may require a more specialized support tier structure compared to that of a retail brand. That said, customer support tiers typically scale from zero to three, and include the following: Tier 0: This tier encompasses self-service portals such as FAQs and knowledge bases, along with bot support.

How To 105
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Why User Engagement is The New SEO

Oktopost

At least 61% of consumers have stated a preference for retailers that offer AR experiences. They’re already popular with furniture and design retailers, where AR allows buyers to easily see how the pieces they’re considering will fit in with their existing décor. Video can be combined with augmented reality technology.

SEO 62
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Just get us the Millennials! #Marketing #Fail

Janet Fouts

They check in at retailers, restaurants and they expect brands to respond with authentic voices, not canned responses. This data is based on surveys, but in my experience working with millennials they are a diverse group and generalizations don’t always fit. They’re social. Answer questions.

Marketing 145
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Connecting 2 the World: Formulating the new work literacy framework

Buzz Marketing for Technology

Work Literacy Knowledge work literacy (as I see it) is the understanding of the underpinning knowledge, organization, environment, and skills needed to accomplish work that is knowledge based (as opposed to material based). Michelle has outlined some good ways to categorize knowledge work. Work Processes.

Skills 100
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Omnichannel customer experience: exploring seamless customer journeys

Sprout Social

Here are some ideas to help you: Create a knowledge base to help customers find answers to questions, guides, or troubleshooting instructions. Embrace an omnichannel retail strategy so customers can pre-order a new product online before it launch and reserve it for pick-up at a local store. Looking to create omnichannel support?

Loyalty 120
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Blog #6.2: Narrative Storytelling Enhances Sales Performance

SalesChoice

In addition, organizations of all sizes are following the lead of business-to-consumer (B2C) retailers such as Amazon.com by making smarter use of data analytics to predict customer purchasing or churn, increase sales, and deepen relationships. In other words, customers today, simply want it all – or everything.

B2B 22
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How To Record Video with Multiple Inputs | Bare Feet Blog

Bare Feet Studios

They have two pricing levels: retails for $499 though if you are willing to add a 5-second bumper on your videos you can buy it for $199. Record stunning studio shows, podcasts, sports events, concerts, interviews, sermons, seminars and more using your Mac and multiple cameras. They offer a free 30-day trial. Read more about BoinxTV here.

Video 61