SocMed Sean

JANUARY 21, 2019

The dangers of ignoring knowledge management is that employees who leave your organization take their “tribal knowledge” with them, resulting in loss of access to the information and increased training costs for the persons’ replacement. Decrease in TOC and increase in FCR often results in an increase of CSat.

ROI 269

ROI Social Media CSR Knowledge Base 269

SocMed Sean

NOVEMBER 26, 2011

I spent the first 10 years of my career building organizational intranets that focused on helping employees share their job knowledge with each other. Tools like knowledge bases, content management systems, enterprise search, blogs and wikis all played critical roles in the development of these systems.

Collaboration 258

Collaboration Committee Social Media Knowledge Base 258

SocMed Sean

DECEMBER 9, 2011

Intranets, wikis, knowledge bases, and blogs are all great ways to share information internally, cut down on the rampant email problem at most companies, and connect employees who have valuable information to share with each other. 10) Enterprise 2.0 – Social media isn’t just about connecting with customers.

Social Media 255

Social Media Social CRM Creative Commons Sentiment 255

SocMed Sean

OCTOBER 21, 2009

In the modern day of social media, though, they can call the 800 number, tweet their problems, look for solutions in a knowledge base, email, complain in an online forum, post a video on YouTube of your product malfunctioning, or blog about it. In the past customers could simply call a 1-800 line for support and get one-stop service.

Repository 184

Repository Diagrams Wiki Microblogging 184