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Companies Are Using Social Media Data to Improve Customer Service

Socialmedia.biz

The Wall Street Journal reports that businesses like the casino company Caesars and wireless giant Sprint are using new matchmaker technology to deliver an improved customer service experience. This technology matches phone numbers to social-media-compiled data. The caller profiles come from data firms like Afiniti Holdings.

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Six Links Worthy Of Your Attention #406

Twist Image

How Big Wireless Made Us Think That Cell Phones Are Safe: A Special Investigation - The Nation. And the wireless industry may be up to similar things. And the wireless industry may be up to similar things. 10 Years After The Crisis - The Wall Street Journal. the wall street journal. wall street journal.

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If Titanic Had Twitter

Social Media Marketing

But just in terms of the advance of communication, the Marconi wireless that they had on board seems so primitive compared to what we have at our fingertips with smartphones every day now. Naturally, the 100th anniversary brings about its own special observance from longtime admirers as well as those who may have just discovered the story.

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Changes in News Delivery Give New Power to Press Releases

Proactive Report

It’s hard, but we have to figure it out and learn how to produce better journalism.”. Pew Research Center ‘s Project for Excellence in Journalism). One of the key findings from World Journalism Education Congress (WJEC2) was that social media is now an essential part of a journalist’s kitbag. Just 5% had broadband at home.

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Facebook Filed for a Trademark on the Word Meta. You Should See the Description.

Bill Hartzer

G & S: Downloadable software in the nature of a mobile application; Computer hardware; Downloadable software for social networking and creating and interacting with online communities; Downloadable software for creating, managing and accessing groups within virtual communities; Software development tools; Downloadable software to enable development, (..)

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20 Exclusive Copywriting Tips Even Gurus Will Be Surprised to Know

Writtent Blog

Working without a wireless connection isn’t for every writer, but some notable authors you’ve almost certainly heard of – namely Neil Gaiman and Zadie Smith – swear by the Freedom app. One of the most magical tools for modern content creators is spell check, but it’s certainly not everything you need to publish your copy.

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Live cross-platform mobile gaming arrives

The Way of the Web

or higher, but the interesting thing is the open multiplayer platform framework which supports the different platforms, and also the range of wireless connectivity, including 3G and Wifi. Web Strategy Wikinomics Rankings ← Is Open Source the new black? You’ll need to have Android 2.0

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