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Social Media Sites Rank Lowest For Customer Satisfaction

The Realtime Report

Out of websites in 33 industries, social media sites provide the least satisfying experience, according to the American Customer Satisfaction Index’s (ACSI) first-ever website benchmark. Are you surprised that social media websites ranked so low among the industries surveyed? Wireless Telephone Service 77. Computer Software 75.

Sites 177
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Companies Are Using Social Media Data to Improve Customer Service

Socialmedia.biz

The Wall Street Journal reports that businesses like the casino company Caesars and wireless giant Sprint are using new matchmaker technology to deliver an improved customer service experience. These firms use social media and other sources to create data profiles for their artificial intelligence software.

Data 91
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A Brief History of the Evolution of Social Technology

Social Media Marketing

To truly appreciate social media and the ubiquitous nature of the Internet, the consumer must first remember the wireless networks' distant and humble beginnings. Piggybacking on Herz' radio wave, Marchese Guglielmo Marconi translated the wave into a wireless signal that would make short-distance radio transmissions possible.

Wireless 162
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Facebook Filed for a Trademark on the Word Meta. You Should See the Description.

Bill Hartzer

G & S: Downloadable software in the nature of a mobile application; Computer hardware; Downloadable software for social networking and creating and interacting with online communities; Downloadable software for creating, managing and accessing groups within virtual communities; Software development tools; Downloadable software to enable development, (..)

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Top 100 Most Innovative and Influential People in the Web 2.0 World

Bill Hartzer

Wireless & Gadgets. Being in the search industry, I’m not sure if I totally agree with this list, as there are some websites that are in the list that I don’t necessarily think are really “search engines&#. Joel Selanikio, software developer. 5) Wireless & Gadgets. News/Media. E-Commerce.

Web 2.0 161
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Six degrees of separation in instant messaging | Emerging Technology Trends | ZDNet.com

Buzz Marketing for Technology

Wireless & Telecom. Roland Piquepaille lives in Paris, France, and he spent most of his career in software, mainly for high performance computing and visualization companies. For disclosures on Rolands industry affiliations, click here. Software as Services. Goodwill Industries CIO: Steve Bergman. Networking.

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Introducing Users to the Concept of Meeting Workspaces in MOSS 2007 | NetworkWorld.com Community

Buzz Marketing for Technology

Wireless & Mobile. The Industry Standard. VoIP & Convergence. Unified Communications. VoIP Services. Network Management. Application Management. Desktop Management. Patch Management. Applications. Collaboration. JavaWorld.com. LinuxWorld.com. Middleware. Data Center. Microsoft Subnet. IT Careers. IT Buyers Guides. Newsletters.

Meeting 100