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The 13 Social Media Customer Service Stats You Must Know

Convince & Convert

75% of X (Twitter) Users Have Used the Platform to Connect with Brands According to a Khoros survey , 3/4 of X users have interacted with different companies on the social media platform. Image via Hubspot Mostly, customers ask these questions through the DMs. And the trends suggest that more customers want faster response rates.

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How to Find Your Audience on Social Media

Social Media Strategies Summit

When HubSpot asked social media marketers about their biggest challenges, “ reaching our target audience ” came in second place, only behind “ creating engaging content.” At this point, it’s worth stopping to sense-check your findings by surveying your existing customers. This is a massive issue for many brands. Sound familiar?

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Brand awareness: What it is and strategies to improve it

Sprout Social

Brand surveys. Brand surveys are routine (often biannual) surveys that assess what an audience thinks and feels about your brand. Data from brand surveys can be used to track brand perception over time, providing businesses with the insights needed to shape their company’s image in the right direction. Case studies.

Strategy 131
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How Social Media Marketers Can Manage Multiple Projects Efficiently

Convince & Convert

One study projected that this fledgling industry will grow at a CAGR of 37.3% Create your own templates and checklists, or find ready-to-use templates and checklists on HubSpot, CoSchedule, or Hootsuite. Use methods like A/B testing, surveys, and feedback to test and experiment with different variables of your social media marketing.

Project 126
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I Read More Than 20 Instagram Studies so You Don’t Have to. Here’s What I Found.

Buffer Social

So when it came to finding the best Instagram strategy, I turned to social media studies. I read through more than 20 studies on Instagram marketing from companies like Facebook, Simply Measured, and News Whip. Some analyzed the top Instagram accounts while some even studied tens to hundreds of thousands of Instagram posts.

Study 111
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7 Ways of Bootstrapping Your SaaS Startup in 2022

BeingOptimist

A study by McKinsey and Company revealed that SaaS startups need over 20% growth every year to thrive. To rank well, ensure your content is in-depth, backed by case studies and research, and targets search intent. You can use in-application feedback, exit surveys, 1-on-1 interviews, and periodical surveys.

Startup 105
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How to use Facebook Messenger for business

Sprout Social

According to a Facebook-commissioned study , 61% of U.S consumers had used a daily messaging app to communicate with a business within the past three months of the survey. Another Facebook survey found that 83% of U.S The previously-cited Facebook study also found that 75% of U.S Providing exceptional customer service.

Facebook 143