The 13 Social Media Customer Service Stats You Must Know
Convince & Convert
DECEMBER 6, 2023
75% of X (Twitter) Users Have Used the Platform to Connect with Brands According to a Khoros survey , 3/4 of X users have interacted with different companies on the social media platform. Image via Hubspot Mostly, customers ask these questions through the DMs. This could be because most users prefer social media to phones or emails.
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