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The 13 Social Media Customer Service Stats You Must Know

Convince & Convert

75% of X (Twitter) Users Have Used the Platform to Connect with Brands According to a Khoros survey , 3/4 of X users have interacted with different companies on the social media platform. Image via Hubspot Mostly, customers ask these questions through the DMs. This could be because most users prefer social media to phones or emails.

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20 public relations stats to know for better communications outcomes in 2022

Sprout Social

We’re sharing statistics on the intersection of social media and PR from Sprout Social’s State of Social Media Investment Report , along with other industry facts from top sources like Edelman. Let’s paint the landscape of the industry before diving into the statistics. 20 PR statistics you can’t ignore in 2022.

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14 Social Listening Tools for Effortless Brand Monitoring

Hootsuite

Back in the day, marketers had to dedicate substantial budgets to consumer and competitor research through surveys, focus groups, and market testing. The trend detection here is designed to alert you to statistically relevant changes in the social conversation, topic pairings, and trending images. Try it free today.

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20 Tremendous Digital Marketing Stats and Facts

Webbiquity SMM

The CMO Survey ). The CMO Survey ). The Internet will become the largest medium for advertising in 2016 (ahead of TV). MediaPost ). Less than 8% of total B2B product sales are closed directly through the Internet, versus 15% for B2C products. ( Social ad spending has doubled over the past two years. iMedia Connection ). Payfirma ).

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5 Time-Tested Ways to Encourage Customer Reviews Using Emails

Postcron

A recent Local Consumer Review Survey revealed that 91 percent of 18 to 34-year-old consumers trust online reviews as much as personal recommendations. A Clutch survey of 1,000 online shoppers revealed that nearly one-quarter of online product reviews are prompted by email marketing. Refer to this chart. . Source: [link]. What’s more?

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Why Every Brand Should Have a YouTube Channel

Socialized

If you really are not sure your brand is meant to be on YouTube, check out the latest YouTube statistics: Every day, YouTube views over 1 billion hours of content. Recent surveys have shown that video is the predominant medium of media used during their content campaign, which further proves how effective such content could be.

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How to Use Social Media to Generate More Leads for Your Business

Oktopost

So how can we get to know our audience without bothering them with surveys, phone calls, or emails? If you need more convincing, look no further than these B2B brands: Hubspot has created an online community that provides value to its audience by sharing helpful tools for marketing and sales professionals.