article thumbnail

Get to connection faster: social customer care powered by HubSpot and Sprout

Sprout Social

How our questions and issues are handled by companies across social directly affects how we feel about their brand as a whole. Partnering with HubSpot for deeper—and faster—connection on social. Visualize the status of your support requests from both Sprout Social and HubSpot Service Hub. Sprout Social Index, 2018 ).

Hubspot 83
article thumbnail

The 13 Social Media Customer Service Stats You Must Know

Convince & Convert

76% of Marketers Say Their Brands Provide Social Media Customer Service According to a 2023 Hubspot report, 76% of social media marketers revealed their companies offer social media customer support. Image via Hubspot Mostly, customers ask these questions through the DMs.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How to Find Your Audience on Social Media

Social Media Strategies Summit

When HubSpot asked social media marketers about their biggest challenges, “ reaching our target audience ” came in second place, only behind “ creating engaging content.” The last thing you want is for all those posts to be seen by the wrong people — those with little or no interest in the product or service you sell. Sound familiar?

article thumbnail

9 E-commerce Social Media Marketing Tips for 2024

Social Media Strategies Summit

Moreover, research shows that: 79% of consumers favor brand messaging that develops a relationship. But it also makes maximum use of the comment section below each of its how-to videos to answer customer questions and show its audience it cares about them getting the most out of their purchase. Source: youtube.com 2.

article thumbnail

Is Inbound Marketing Actually Profitable or Just a Slogan

Convince & Convert

Yesterday, HubSpot, the creator of the term “Inbound Marketing,” filed for an IPO. It was our first detailed look into the financial health of HubSpot, and after reading it pretty carefully, I am left with a provocative question. Maybe you will be, too. Read the whole entry. »

Hubspot 160
article thumbnail

Social Media Marketing Goals and How To Achieve Them — Five Tips

Webbiquity SMM

These are among the key questions for marketers to ask when determining how best to reach their goals. Start with these questions to help create an effective plan of action. Doing that research and analysis up front will enable you to develop content that will resonate with them and drive them to take action. Or all of them?

article thumbnail

Instagram Marketing for B2B Companies: Eight Best Examples to Follow

Webbiquity SMM

Recent research shows that 83% of users discover and research new products and services on Instagram. During the discovery phase, potential customers will have questions about your product or service. HubSpot: Lay a Bet on Instagram Video Marketing. FedEx: Provide Instagram Customer Care.

B2B 259