Janet Fouts

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On Twitter, Social Listening and Southern Hospitality

Janet Fouts

I knew a bit about Art, and being a social media geek I looked him up on Twitter as well as the restaurant. Both were on Twitter so I tweeted how excited I was to visit and asked Art what I should try. Here’s the thread on Twitter through a Storify post. You betcha. It’s not just restaurants either. Win, win, win.

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When Social Customer Service Fails

Janet Fouts

If you read my blog regularly you know that I love a good customer service experience, and having been in the hotel and restaurant industry for many years I know a thing or two about how it all runs. Yeah, all good hotel staff is. We arrived at the hotel in the middle of the night after a long delay due to a storm in Dallas.

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Tech and sanity – You can have both!

Janet Fouts

I take conference calls on the treadmill, in a hotel lobby, at a conference or sometimes on my horse. BuzzSumo -Keyword, brand and news monitoring, locating influencers and interacting with them on Twitter right from the dashboard. Hootsuite -Schedule posts and monitor multiple social networks from one dashboard.

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New Social Media Report, and What About UGC?

Janet Fouts

It’s not news that people search social media for reviews on purchases, hotels, restaurants and such, or that they ask their friends for recommendations. The report is based on data from 357,000 public social profiles (171,000 Facebook; 134,000 Twitter; 52,000 Instagram) of continually active accounts. They analyzed more than 5.7

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The CiscoLive Experience

Janet Fouts

I was happy to see many of my Twitter friends there too, including Joel Comm Steve Farnsworth , Adam Helweh , Mitra Sorrells , Serena Shnayer Carlson , Neal Schaffer , Courtney Smith Kramer , Robin Fray Carey , Ted Rubin , Todd Wilms , Brian Moran , Chris Heuer and Shel Israel. As one would expect Cisco came prepared.