Janet Fouts

AUGUST 29, 2013

If you read my blog regularly you know that I love a good customer service experience, and having been in the hotel and restaurant industry for many years I know a thing or two about how it all runs. Yeah, all good hotel staff is. We arrived at the hotel in the middle of the night after a long delay due to a storm in Dallas.

Hotels 148

Hotels Discount Travel Course 148

Janet Fouts

AUGUST 6, 2014

Let’s take a lesson from the Union Street Guest House , a hotel in Hudson, NY who recently made the news for their policy for wedding and event parties. although comfortable and functional – obviously all beds are brand new) If your guests are looking for a Marriott type hotel they may not like it here. Oh how they do talk.

Social Media 147

Social Media Hotels Policies Review 147

Janet Fouts

SEPTEMBER 17, 2012

At the very same conference I heard a major hotel chain tell us that if you mention a staff member by name on Twitter for exceptional service, that staff member is rewarded with a gift card to show the hotel’s appreciation for going the extra mile. It’s not just restaurants either. Times have changed, people.

Storify 128

Storify Twitter Hotels Travel 128

Janet Fouts

OCTOBER 21, 2014

I take conference calls on the treadmill, in a hotel lobby, at a conference or sometimes on my horse. I work remotely, so I video chat with clients and co-workers and move seamlessly (mostly) around the world from wherever I happen to be.

HootSuite 137

HootSuite Conference Project Hotels 137

Janet Fouts

MAY 28, 2020

Westin hotels, General Mills, Goldman Sachs, Google, and Facebook all have programs to aid employee wellness that goes beyond the usual insurance plans and on-site gyms. Simply stated: being aware of the present moment without judgment of self or others.

Class 79

Class Skills Insurance Hotels 79

Janet Fouts

NOVEMBER 7, 2017

It’s not news that people search social media for reviews on purchases, hotels, restaurants and such, or that they ask their friends for recommendations. According to the Nielsen Trust in Advertising report , 83% of consumers world-wide trust recommendations from friends and family. 66% said they trust consumer opinions posted online.

UGC 87

UGC Report Social Media Nielsen 87

Janet Fouts

MAY 27, 2014

In fact they over-prepared, including having network access points in nearby hotels like the Mariott where people were holding one-on-one meetings. I go to a lot of events, and whether I’m speaking or attending the one complaint I hear every time is about network overload or failure. As one would expect Cisco came prepared.

Conference 140

Conference Eventful Hotels Data 140