article thumbnail

What’s Social’s True Value to Business? We Asked 2,162 Marketers.

Hootsuite

Through social listening you can get real-time insights into shifting trends, consumer sentiment, competitive intelligence, and risks to brand reputation. For example, Mapfre, a global insurance company, uses social analytics to better understand what customers are thinking about. Make social listening part of your strategy.

Marketing 144
article thumbnail

Proving Value vs ROI in PR

Proactive Report

Here’s one example of how it is being done in the health care sector. Averting crises and mitigating reputation issues. The Progressive Insurance refusal to pay out a claim last year lost them more than 1000 customers. When the “Dell Hell” debacle occurred their stock price dropped dramatically.

ROI 69
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

List of Brand-Side Corporate Social Strategists: Twitter Edition

Webbiquity SMM

. • Maria Amezaga , Global Social Media Advisor, Shell. • Lanie James – Social Media Specialist, Chesapeake Energy. Financial Services. • Ken Hittel – Vice President, Corporate Internet Dept. Technology: Software, Internet. • Diane Davidson – Sr.

List 155
article thumbnail

The Key to Social Media Success is Just 2 Letters | Integrated.

Convince & Convert

Nationwide Insurance has a terrific iPhone app that allows you to document a vehicle crash in real-time, including photos, collection of the other drivers’ insurance information, and other key details. They aren’t trying to sell you more insurance – at least not at that point – they are being helpful.

article thumbnail

Healthcare Social Media Policy: Examples + Free Template

Hootsuite

While you’re here, jump into our free webinar on Social Media in Health Care: Stories from the Front Lines. Federal laws like the Health Insurance Portability and Accountability Act ( HIPAA ) offer some direction, but compliance alone often isn’t enough to keep healthcare organizations safe online. Measure ROI.

article thumbnail

Social Media Marketing for Doctors: How (+ Why) To Do It Right

Hootsuite

Is there a certain practice or health care philosophy you adhere to that would be helpful for patients to know? You can use social media to establish yourself as a thought leader, build your reputation, and tell your audience what you stand for. Ask yourself: What kind of story do you want to tell people?

article thumbnail

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

We looked at criteria like size (under 100,000 people), college town, good schools, access to health care, cost of living, etc. Even getting this far has been a carnival ride of mortgage, insurance, real estate, movers and utilities drama. and the site produced a list of candidate cities for our consideration. Definitely.