article thumbnail

How to create a complaint management system to protect your brand reputation

Sprout Social

For example, social listening tools powered by conversational analytics help brands monitor hashtags and feedback to quickly identify negative comments and respond. Create training materials that cover the fundamentals of complaint management and outline company policies and procedures.

article thumbnail

Social Media Guidelines for Healthcare Professionals [Tips + Free Template]

Hootsuite

These guidelines differ from social media policies or social media style guides. A social media policy details how the company should be portrayed on social media platforms. TL;DR: Social media guidelines include things like tips, tools, and best practices. Hip, hip, HIPAA, hooray!

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Social Media Security Tips and Tools to Mitigate Risks

Hootsuite

New variations use hashtags related to government programs for COVID-19 relief. POLICE ADVISORY ON FAKE CASH GIVEAWAYS ADVERTISED ON SOCIAL MEDIA The Police have observed a spike in the number of… Posted by Singapore Police Force on Wednesday, April 8, 2020. Create a social media policy. Unsecured mobile phones.

article thumbnail

Dark Social in 2023: Here’s Why (and How) You Should Track It

Hootsuite

Welcome to dark social. Don’t worry, dark social isn’t the same as the notorious “dark web” trying to lure you into evil. Dark social is the oldest social network in action: private, untraceable human-to-human communication. What are dark social strategies?

HootSuite 120
article thumbnail

Instagram Automation Tools, Software, and Tips to Do It Right

Hootsuite

Here are just some of the don’ts straight from Instagram’s Platform Policy for app developers: Don’t participate in any “like”, “share”, “comment” or “follower” exchange programs. Instead, use social listening to find Instagram posts that are relevant to your niche and your industry.

Software 145
article thumbnail

4 Instagress Alternatives That Won’t Leave You

agora pulse

The way these “helplful” bots work violates Instagram’s Platform Policy. You can use a variety of filters to get to posts and followers you really want to target using a particular hashtag — in this case, sriracha. The annual price to use its hashtag search and other features is $261 per Instagram account.

HootSuite 131
article thumbnail

Why Can’t Social Media Tools Post Directly to Instagram?

agora pulse

In this instance, the Instagram API tells Agorapulse how many likes a particular user’s hashtags received over a 30 day period. Each social media network controls what their API can do. Instagram can ban or delete your account for violating Instagram’s terms and policies. This has happened to many users.

Instagram 144