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New at Hootsuite: Customer Care, Inbox, and Amplify Updates

Hootsuite

Before diving in, I wanted to begin by outlining where we’re focusing our efforts this year: One Hootsuite: We’re working to provide a cohesive and streamlined user experience with the tools our customers need to be successful. And, with both customers and reps working remotely, brands suddenly need more out of their customer service tools.

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A Community of Practice Is More Than a Website

Social Media Strategery

A community of practice (CoP) is, according to cognitive anthropologists Jean Lave and Etienne Wenger , a group of people who share an interest, a craft, and/or a profession. A group of people who share an interest, a craft and/or a profession. Nowhere does it say that it has to be virtual or physical or even either/or.

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Nuggets from Social Media workshops as of late. : Community Group Therapy

Buzz Marketing for Technology

So, don’t get paralyzed by the cross group challenges - move it forward and determine where the opportunities to improve customer experience are for what “you control&# and drive progress there - then fan out with your early successes. I think the same is true for the bevy of social tools. sharepoint. advertising.

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Gov 2.0 – We Need to Get Past the Honeymoon Stage of Our Relationship

Social Media Strategery

Sites that are supposed to show data flow in fact are partial and ideological — so often it’s extreme leftists merely baking their ideologies into these tools and celebrating themselves and their consulting. As you can see in the attached video, he suggests SharePoint is the answer. link] sradick Thanks for that link Tad!

Gov 2.0 94
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Intranet Blog :: E-mail fatigue

Buzz Marketing for Technology

The Enterprise Strategy Group (ESG) reports that as much as 75 percent of most companiesâ?? If managed properly, the use of social media tools such as blogs and wikis can reduce e-mail volumes by as much as 30%. Advice for SharePoint customers. SharePoint requires proper architecture & governance. Social media.

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Introducing Users to the Concept of Meeting Workspaces in MOSS 2007 | NetworkWorld.com Community

Buzz Marketing for Technology

50+ On-demand DNS and network tools. Essential SharePoint. Netpro upgrades management tools at Microsoft TechEd. Windows group management tools on tap. She is co-author of Essential SharePoint 2007: Delivering High-Impact Collaboration. Partner Sites. Wide-Area Data Svcs. On Demand Security. IP Information.

Meeting 100
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Social Network Analysis - KM4DevWiki

Buzz Marketing for Technology

3 Tools for SNA. Social network analysis is the mapping and measuring of relationships and flows between people, groups, organisations, computers or other information/knowledge processing entities." Tools for SNA. Combines the survey and data analysis tools into one package. Social Network Analysis. From KM4DevWiki.

Analysis 100