Dave Fleet

DECEMBER 5, 2013

It mixes research with anecdotes, and does so in an easy-to-read style that is self-deprecating and insecure enough to avoid crossing the line into preachy. It has also led me to consider additional techniques for encouraging contributions from team members who might not be comfortable in a group context.

Team 399

Team Groups Groups Meeting 399

Dave Fleet

APRIL 12, 2011

That’s why I was really interested to see a note from Shashi Bellamkonda on the Social CRM Pioneers group , pointing to some interesting research by Microsoft and Psychster on the effect of companies acknowledging issues via Twitter on the actions and perceptions of customers.

Social CRM 379

Social CRM Cost Microsoft Issues 379

Dave Fleet

JULY 18, 2011

If you can, take the time (and/or money) to do the research to identify those needs. While you may have a core group of support agents conducting support online, look to train and prepare a broader group of employees to step in during critical situations. Structure for scale. Plan strategically.

Tips 353

Tips Social CRM Reputation Knowledge Base 353

Dave Fleet

DECEMBER 5, 2013

It mixes research with anecdotes, and does so in an easy-to-read style that is self-deprecating and insecure enough to avoid crossing the line into preachy. It has also led me to consider additional techniques for encouraging contributions from team members who might not be comfortable in a group context.

Team 199

Team Groups Groups Meeting 199

Dave Fleet

MAY 25, 2011

based research numbers that help you understand your size and trends against your competition. Compete ultimately is looking to provide our customers with a better understanding of their industry and competitors from a research perspective. Think of compete numbers as an orange – a U.S.

Compete 277

Compete Quantcast Sample Samples 277