The Marketing Blog

article thumbnail

Customer Service: The Cultural & Geographical Differences b/w India & Western World

The Marketing Blog

This post isn’t meant to criticize our culture or our organizations. It is a reflection of an observation which explains the behavioral patterns of organizations in India when coordinating with their customers! That one email where we had marked the group’s global CEO who was based out of United States.

Web 2.0 174
article thumbnail

Customer Service: The Cultural & Geographical Differences b/w India & Western World

The Marketing Blog

This post isn’t meant to criticize our culture or our organizations. It is a reflection of an observation which explains the behavioral patterns of organizations in India when coordinating with their customers! That one email where we had marked the group’s global CEO who was based out of United States.

Web 2.0 100
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Preventing Social Media Spam

The Marketing Blog

53 pm Preventing Social Media Spam Jump to Comments Image by Josh Russell via Flickr Sometimes it feels really sorry to see the tactics of a select group of folks in the name of using Social media as a Conversation Medium ! for this and sceptical organizations could roll-out this app to save productivity costs.

article thumbnail

3 Ways to Analyze Facebook Fan Page Traffic «

The Marketing Blog

Home About In the Media Building a People Centric Organization A Study on How Business Entities in India are Using Facebook September 7, 2010.5:43 The screen below shows that the bulk of the interaction happens in 25 – 34 age groups and the trend holds true for both the males and females category.

Facebook 185
article thumbnail

Indian Companies on Twitter – A Usage Study

The Marketing Blog

Though looking for some more deeper analysis on the sales front or on overall impact on business (may be more qualitative, focus groups / individual interviews from the CEOs or MDs of the most activities companies on twitter). I write about Social Media and how it is being used as a conversational channel by individuals and organizations.

Study 180
article thumbnail

Revisiting the Web 2.0 Dictionary - Part I

The Marketing Blog

So what we see here is a bunch of user-groups adding their own ‘tags’ based on their understanding to the same set of pictures. Then there are other groups of people (Group A & Group B) who have used the same tag. Group B also creates the second tag. dictionary then.

Web 2.0 100
article thumbnail

Barcamp Delhi 5: Spreading the Word out !

The Marketing Blog

The research which their focus group discussions revealed was that Indian customers are not price sensitive, they are value sensitive. I write about Social Media and how it is being used as a conversational channel by individuals and organizations. layer and the nature of challenges being faced by organizations for its adoption.

Startup 109