Direct Marketing Observations

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The customer experience slips through the cracks for Regal Entertainment Group

Direct Marketing Observations

You never know when groups, large groups, will take to social networks, large social networks and complain about your company. The Regal Entertainment Group operates the largest and most geographically diverse theatre circuit in the United States, consisting of 6,745 screens in 546 theatres in 38 states. Rainchecks? Something?

Groups 122
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This week’s #Socialmedia Tweetchat Topic: Social and the New Model For Market Segmentation #sm48

Direct Marketing Observations

This week’s discussion is around market segmentation and how social can change how we approach it. Market segmentation is more than what markers do with homogeneous products before deciding which actress to use in the commercial to best reach a desired consumer group. Q1) Is traditional market segmentation still relevant?

Marketing 152
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The Reality of Social Currency

Direct Marketing Observations

Case in point, this morning I came across an interview with Erich Joachimsthaler, a former Harvard professor, author of over 40 articles & two books on brand strategy and the CEO of Vivaldi Partners Group. Though it was a great read, I was struck by two particular exchanges that I’m semi-condensing.

Loyalty 226
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Content May Be King, BUT…Customers Rule!

Direct Marketing Observations

Guest Post from Chris Doster from Digital Response Marketing Group. As a “newbie” to the digital marketing space, I may only have a “surface level” comprehension of this ever evolving profession, but I know my customers…. So do I have all the answers for the fledgling social media marketer, of course not.

Content 184
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10 social links you need to bookmark

Direct Marketing Observations

4) The Social Media Group this past week rolled out the “ Social Media RFP , which is essentially a working document on what companies of all sizes should be looking for when hiring a social media consultant or firm. 7) Ever since Jeremiah Owyang joined Altimeter Group , he hasn’t been as visible on Twitter as he used to be.

RFP 218
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Highlighting the Social-ness in Social Media this Holiday Season

Direct Marketing Observations

Cristina Lepore, Marketing Coordinator. 451 Marketing, LLC. It went from someone recognizing someone for one thing, to a group of people realizing that there was more that could be done for others with the smallest of small gestures of human kindness. Attached is a picture you can use for your post. Cristina. .

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The Ideal Skillset for a New Hire for an Agency

Direct Marketing Observations

In fact this exact discussion took place at Social South late in the Summer by a pretty smart group of folks worth following on Twitter. The group included Scott Schablow , Tom Martin , Jason Falls , David Griner , Beth Harte and myself. The ability to present in front of a group-speaking skills, remember them?

Skills 148