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The KISS Method For Determining Social Media ROI

SocMed Sean

Obviously, each business or organization will have different Key Performance Indicators (KPIs) that determine the success of social media activities, but many organizations can benefit from using some, or all, of what I call the K.I.S.S. Sometimes a dissatisfied customer can become a great ambassador if they are provided assistance.

ROI 269
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Customer service tiers: What they are and how to create them

Sprout Social

Why do organizations use tiered support? Why do organizations use tiered support? That said, customer support tiers typically scale from zero to three, and include the following: Tier 0: This tier encompasses self-service portals such as FAQs and knowledge bases, along with bot support. What are customer service tiers?

How To 108
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How to create an effective LinkedIn Business Page in 6 steps

Sprout Social

A LinkedIn Business Page, or a Company Page, is a dedicated profile representing your company or organization on LinkedIn to members. Select the option that best fits your organization; in this case we’ll select company. Company type : Select the type of organization your company is.

LinkedIn 115
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Eight Tips for Scaling Social Customer Support

Dave Fleet

These resources could be blog posts, knowledge base articles, videos, graphics, whatever (more on that later in this post) — just make sure they’re in the language of your customers, not in business jargon, and that people can link directly to them. Scaling support remains a pressing problem for organizations.

Tips 353
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Social Spotlight: Michigan State University and creating community in this ‘new normal’

Sprout Social

Among the most engaging is content that shares the stories of Michigan State Spartans as they work on the frontlines of the pandemic, raise money for underserved groups and generally care for the communities around them. link] pic.twitter.com/bNEhzyauWQ. — Proud of you, Class of 2020 (@michiganstateu) April 10, 2020.

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2020 vision: three resolutions marketers are committing to this year

Sprout Social

In an industry known for rapid change, it’s critical for marketers to stay on top of their skill sets and expand their knowledge base. And Sprout’s public Facebook Group , for example, gives marketers the space to introduce themselves to each other and spark conversations on all things social. Looking to build more community?

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Connecting 2 the World: Lessons Learned in Working with International Virtual Groups

Buzz Marketing for Technology

Lessons Learned in Working with International Virtual Groups. Each day, as she worked in cross-cultural groups, she gave her insights into working with an international group in a virtual environment. If one system or process does not work, groups should be flexible enough to change it so it does work. at 7:25 AM.

Groups 100