How to Cut Costs with Your Own Support Community
Techipedia: Tamar Weinberg
JUNE 19, 2012
The social web has opened the communication floodgates. While most brands look to make a name for themselves on Facebook and Twitter, other businesses take a more introspective approach. Support communities—forum sites, wikis or any venues that include user-generated content—are surprisingly self-sufficient. It’s Worked Before.
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