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Eight Tips for Scaling Social Customer Support

Dave Fleet

These resources could be blog posts, knowledge base articles, videos, graphics, whatever (more on that later in this post) — just make sure they’re in the language of your customers, not in business jargon, and that people can link directly to them. Help customers to help customers.

Tips 353
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Grow Your Wiki

Buzz Marketing for Technology

International Forum on Enterprise 2.0: International Forum on Enterprise 2.0 The current issue of 7thFloor , an italian business magazine, includes an interview with the speakers from the International Forum on Enterprise 2.0. I’ll be in Europe next week to speak at two events: International Forum on Enterprise 2.0

Wiki 223
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The Radical Mindset Shifts That Helped Me Build a Multi Six-Figure Business During a Time of Scarcity

Buffer Social

I talked to everyone I knew about what I was doing—in Clubhouse conversations, Slack channels, LinkedIn forums—and looked for any opportunity I could to learn more about what was resonating with people and what they needed that the market didn’t yet offer. That’s how you build expertise.

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Community Bootstrapping: Tools & Strategies To Build A Community.

Jason Yormark

Message Boards Message boards are a quick and easy way to enable your users to engage in discussions, provide feedback, and build a knowledge base around your products and services. Three of the most used platforms these days are vBulletin , phpBB and Simple Forums.

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Think Narrow and Harness the Power of UnPopular

Convince & Convert

People are sharing feedback and we’re looking at really kicking off the forum for the book this next week, so. ” So what I did is I built a fully interactive forum. ” Also, at the end of the book there’s also an appendix that tells you how to use the forum. I will be on the forum. Thank you, guys.

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Building Loyalty Beyond Reason

Twist Image

With the onslaught of social technologies and mobility we have arrived at a moment in time where the technology is both cost effective and consumers are sharing more and more in public forums. And, it's the work of Bryan Pearson and his two thousand-plus employees at LoyaltyOne where he is President and CEO.

Loyalty 102
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New Social Media Network Road Map

Diva Marketing Blog

To learn in a (relatively) safe environment, I encourage clients to explore and experiment with the tool by creating a page that does not relate to the company, brand or aspects of their personal lives that they don't want to share in a public forum. Don't have time to develop your own knowledge base?