Where are my peanuts?
Idaconcpts
AUGUST 9, 2010
Today I wanted to point out the important trend that consumers expect that every service category has more and more in common. Take a look at this testimonial from a participant in a focus group on airlines: You know, I have a dry cleaner at the end of my street. I took him a work blouse on Monday, and I needed it in a hurry.
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