even reached out on Twitter to the seemingly active United Twitter feed with absolutely no reply. There is no one at the other end of that phone. We all remember the United Breaks Guitars fiasco right? It’s still used as an example of gold star customer dis-service and was something that easily could have been avoided. Good customer service and a caring company could have taken care of it without it ever being more than a blip on the web. Instead they let it just keep going and going because they simply didn’t care about their customer. sually  that is not a problem. Phones. MORE >>

My Facebook feed (a free service I use from time to time, which you may be aware allows me to maintain social contact with my friends – with, of course, a backdrop of adverts that I can choose not to click on…) has been awash with rampant anger regarding Instagram’s now aborted plan to sell your family album. Excel Statistics for SEO and Data Analysis. Statistics is all about collecting, analyzing and interpreting data. It comes very handy when decision making faces uncertainty. What’s the number 1 thing Facebook Page owners struggle with? Time Time management. You’re MORE >>

Another choice is to automate a Twitter feed to avoid the time it takes to build a Twitter network and original content. Home About eBooks Social Media and Internet Marketing Speaking Twitter Says You Are Here: Home » Social Media » The Good, The Bad, and The Ugly in Social Media The Good, The Bad, and The Ugly in Social Media Written on June 21, 2010 by Josh Peters in Social Media 2 Comments - Leave a comment! From Facebook to Twitter, businesses are listening to their customers and joining the conversation. So who’s doing it well? Who’s doing it not so well? MORE >>

This is a short week for links, I just didn’t find that many “must reads” as I was going through my feeds and RSS to include in this roundup. The Difference between Strategy and Tactics. Because sometimes it’s good to get a refresher. How To Cite A Tweet In An Academic Paper. This is a sign of something big, a shift in academia and the influence of social media. Now you can get actual quotes from authors or insights from researchers and cite their tweets. Basically, you’re able to cite real time digital communications… how cool is that!?! MORE >>

while ago I created the Twitter account SMFeeds to constantly feed me, and anyone else who cared, posts from what I consider to be the best social media blogs on the web. I hate crapware. I’ve written and spoken about how much I hate it. It’s the reason why Twitter numbers mean nothing , it’s why you can’t just look at someone’s account and say “wow, they’re doing great!&# , and it’s why you should be suspicious if an agency or consultant you’ve hired shows explosive growth for no real reason. The Crapware Experiment. The Metrics. MORE >>