Akamai Marketing

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Social Media Complainers – your new BFF's

Akamai Marketing

My favorite tidbit of info: 68% of consumers who posted a complaint or negative review on a social networking or ratings/reviews site got a response. The quicker the response, the happier the complainer and the more impressed the social media listeners are. PS: I chose our featured image on this premise. Holy SCHMOLY!

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Tool Tuesday: Twitter curation tools

Akamai Marketing

We use multiple social networking platforms, which have different audiences and expectations. Generally speaking though, they lend themselves to community building and time saving features. to my own website, but that isn’t a feature offered at this time. It doesn’t appear to be a feature KeepStream offers.

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Why Social Media Inactives Have No Impact on Social Business Value

Akamai Marketing

There has been so much talk about how social networks have user abandoning accounts or creating multiple accounts and only using a few. But here’s the big rub: social media isn’t just a form of media. The business value of social is different than other forms of media.

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What the ComScore Digital Year in Review means for small biz marketers

Akamai Marketing

While this crowd is hardly the “early adopters&# crowd, if you are marketing to boomers or anyone in retirement age, this data suggests that increasing your visibility on social networks is increasingly important. Marketers take note, services like TextMyFans allow you to integrate your social media with this increasing trend.

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