Firebelly

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When Silence Is Golden On Social Media

Firebelly

After being slammed for his tweets during the Arab Spring uprising in Egypt, fashion designer Kenneth Cole found himself back in the hot seat last month when he tried to make light of the U.S. This is something both Cole and other companies ought to take into consideration pressing publish. But at what price?

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SHORTHAND: Jay Baer On “Hug Your Haters”

Firebelly

He recently published Hug Your Haters: How to Embrace Complaints and Keep Your Customers , which is being touted as “the first modern book on customer service.” 95% of unhappy customers never complain in a form or fashion the business can find. ” Let’s get to the questions! Why are haters important?

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