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10 Steps to Build Your Social Customer Care Strategy

Social Media Strategies Summit

Build a Hub of Answers to FAQs There are likely a handful of questions your customer support team must repeatedly deal with. This strategy makes life easier for your customer support team and helps them respond faster to frequently asked questions (FAQs). Check out our upcoming social media conferences.

Strategy 130
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4 Steps to Drive Sales with a Social FAQ | Blogging and Content.

Convince & Convert

Not in a “here’s our FAQ&# way, but in a vigorous, social media way. I would also make a point to solicit input from customer service and sales teams, as they have more day-to-day interaction with fence-sitters. Answer Man Once you’ve identified your top six questions, answer them.

FAQ 137
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3 Steps to Creating a Winning Instagram Marketing Strategy

Convince & Convert

Create a calendar of all upcoming (smaller) holidays and other notable days that can somehow relate to your business. Allow you to feature products on the home page based on the upcoming holidays / days (even during slower seasons) which may fit the user intent better. It is also a good idea to publicize that calendar on your site.

Instagram 217
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Customer service tiers: What they are and how to create them

Sprout Social

The majority are asking if hours will be adjusted during an upcoming bank holiday. Without this level of structure, skilled support agents might get stuck dealing with FAQ-level inquiries, while beginners wrestle with complex problems. Picture this: You log on for the day to see what customer inquiries came in overnight.

How To 104
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Facebook Pages Redesign; What Brands Should Expect

Ignite Social Media

As the new Pages slowly roll out over the coming months, we advise you to review Facebook’s FAQs on the redesign as well as take the following steps: Monitor your page layout for any major changes, updating items as needed. How to Prepare Your Page for the Rollout. Subscribe to Social You Should Know.

Brands 184
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How to Handle a Natural Disaster on Social Media

Ignite Social Media

You’ll also want to look at all upcoming and planned social posts that could be insensitive to share. Be sure you have the following ready to go before you address your community: FAQs on comments you might receive when addressing your community on the channels. We recommend pausing all paid media ads as well.

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39 Instagram story ideas to boost engagement for your brand

Sprout Social

Creating a countdown leading up to an upcoming product drop or announcement builds serious hype. Besides taking customers along on the photography journey, this Story highlights upcoming products in a non-promotional way—chef’s kiss. Share audience FAQs. Better yet—save these FAQ Stories in a highlight.

Instagram 124