Instagram's Testing a new FAQ Option for Direct Interactions with Business Accounts
Social Media Today
NOVEMBER 24, 2020
Instagram is testing a new FAQ option for business accounts to help brands provide quick responses to common customer queries.
FAQ Chatbot: The Best Way to Save Time on Customer Service
Hootsuite
JUNE 16, 2022
You can save yourself the headache by automating your customer service with FAQ chatbots. This article will walk you through the what, how, and why of FAQ chatbots. What is an FAQ chatbot? FAQ chatbots are bots designed to answer common questions people have about a product or service. Why use FAQ chatbots?
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Social listening FAQ: 19 social media monitoring questions, answered
Awario
JUNE 29, 2020
We wanted to gather the most frequently asked questions about social listening and answer them. What I ended up with is the list of questions varying from the most obvious to quite specific (but still popular).
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COVID-19 Social Media Re-Opening Checklist
Ignite Social Media
MAY 14, 2020
As a social media agency , we’ve been on a different kind of frontlines during COVID-19: helping our clients navigate and communicate individual business plans on their social channels. Below, we’ve outlined the key areas to consider in your re-opening communication on social media. Post FAQs on your landing page.
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How to Automate DMs on Social Media
Hootsuite
MARCH 2, 2023
Are you looking to automate DMs on social media and live the good life, never having to manually reply to an FAQ again? After reading this blog post, you’ll know what automated DMs are, all the ways they can help you, and how to do it on your favorite social platforms. Well, thank goodness you found this article.
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How to Use ChatGPT for Social Media + 46 Prompts to Get Started
Hootsuite
MAY 31, 2023
Are you ready to tap into ChatGPT social media success? Social media managers have suffered too long with tedious, manual tasks. Luckily, ChatGPT, a conversational artificial intelligence (AI) tool that generates human-like content, promises to make social media success more attainable.
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10 Steps to Build Your Social Customer Care Strategy
Social Media Strategies Summit
SEPTEMBER 22, 2023
And when one in three consumers prefers to contact brands via spoocial platforms, it’s clear that social media should play a key role in your customer care strategy. Image source To help you determine what that looks like, we’ve created a 10-step process to deliver five-star customer service on social media.
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17 social media management tips for productivity and organization
Sprout Social
AUGUST 31, 2022
Managing social media means you need a variety of skills to become successful. Here are 17 social media management tips to help you stay productive and organized: 1. From longstanding favorites like Instagram and YouTube to newer apps like TikTok and BeReal, there are so many social media platforms to choose from.
The pros and cons of social media
Sprout Social
DECEMBER 5, 2022
Ah social media. As social media platforms have changed over the years (RIP, Vine), so too have the pros and cons of social media. Not so long ago, brands and executives were still wondering whether they should be on social media at all. Why social media is good. It’s corn. ??
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Social Media Intelligence: What It Is & Why You Need It
Hootsuite
SEPTEMBER 14, 2023
Social media intelligence could be the answer. If you’ve been daydreaming of the possibilities that social media intelligence can bring, here’s your guide to what it is and why you need it. Bonus: Download a free guide to learn how to use social media listening to boost sales and conversions today.
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Decoding Instagram Influencer Marketing: Your Go-To FAQ Resource
Sociallyin Insider Blog
JANUARY 26, 2024
Instagram influencer marketing has revolutionized the way brands interact with their audience. This innovative promotional strategy harnesses Instagram influencers who have a large following.
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5 Reasons Why Messaging Should Be Part of Your Social Media Strategy
Hootsuite
MAY 20, 2021
More than 60% of all customer service engagements will be delivered via digital and self-serve channels (like social messaging, chat apps, and live chat) by 2023, according to Gartner. Convenient and conversational, social messaging facilitates a direct, personal engagement between you and your customers. Get personal, even at scale.
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A 7-step checklist for the perfect product launch (using the power of social media)
Sprout Social
JANUARY 19, 2022
We’ll help you lay the groundwork for a smooth product launch using the power of social media to inform every step. And the best way we know how to research an audience is through social listening. What is social listening? If your goal is brand awareness, social media can provide a goldmine of data.
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Using a Social FAQ to Kick Start Content Marketing
Convince & Convert
FEBRUARY 23, 2011
If you conquered four words, you’d have a better social media program than 90% of all companies. Build a Social FAQ. The best way to remove subjective bias and get started with content marketing is to create a social FAQ. What other good examples of social FAQs have you found?
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The Top 10 Stress-Free Social Media Planning Tools
Hootsuite
AUGUST 16, 2023
In the vast foggy sea of digital marketing, your social media planning tools can light the way forward. As social media sailors ourselves, we’ve navigated uncharted waters, and know that it requires more than luck to get to where you want to go. What is a social media planning tool?
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Start Monetizing Your Social Media Right Now
agora pulse
OCTOBER 29, 2019
Can you make money from your social media? Social media is time-consuming. Can all the hours you spend posting, commenting, and interacting on social media really turn into solid sales? I’m going to show you eight ways that you can turn social media into money. The answer is yes! .
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Start Monetizing Your Social Media Right Now
agora pulse
OCTOBER 29, 2019
Can you make money from your social media? Social media is time-consuming. Can all the hours you spend posting, commenting, and interacting on social media really turn into solid sales? I’m going to show you eight ways that you can turn social media into money. The answer is yes! .
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How to Handle a Natural Disaster on Social Media
Ignite Social Media
OCTOBER 3, 2018
Before jumping in, keep these tips in mind during your next natural disaster on social media crisis. Below is a great checklist to make sure you’re thinking everything through before you activate your crisis plan on your social channels. Is this topic trending on social media platforms? Activate Crisis Plan.
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HIPAA and Social Media: 5 Tips to Stay Compliant
Hootsuite
APRIL 26, 2023
If you manage social media for a healthcare organization , you’ve come to the right place. In this article, we explain what HIPAA says about social media, go over common HIPAA violations, and share tips for building a HIPAA-compliant social media strategy. What does HIPAA say about social media?
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4 Steps to Drive Sales with a Social FAQ | Blogging and Content.
Convince & Convert
MAY 11, 2010
During my 15 years of Web site strategy and usability work (before I got all social media on you) I very much tried to live by the two-click rule (discover the most common questions customers have about your business, and answer them on your site within two clicks or fewer). Social media makes it possible.
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How Atlassian uses Sprout to enhance Social Media ROI
Sprout Social
JUNE 13, 2023
The customers I speak to daily, especially those in the B2B space, are always concerned about proving their return on investment for social media. There are no impulse buys in the B2B SaaS industry and quantifying the impact of social media within the buyer’s journey is not always straightforward.
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Good, Better, and Best Strategies for Customer Service on Social Media
Ignite Social Media
JULY 20, 2021
Now that you have learned if your brand is ready for customer service on social media , it’s time for part two. Our team of Community Managers has created 3 tiers from Good to Best to help you determine what level of customer service on social media best fits your business strategy.
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Stay Safe on Social Media: 6 Rules for Lawyers and Law Firms
Hootsuite
JULY 25, 2023
A social media scandal is only fun if you’re not at the center of it. You don’t have to plead the fifth online — just follow these social media rules for lawyers, and you’ll be safe. Bonus: Get a free, customizable social media policy template to quickly and easily create guidelines for your company and employees.
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The social media customer service statistics brands need to know in 2022
Sprout Social
OCTOBER 27, 2022
When this happens, they don’t want to click through a series of irrelevant options or read through useless FAQs. Social media. The number of US social media users is expected to surpass 308 million in 2023 (up over 6 million from 2022 projections). How do customers use social media for support?
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Presidential Elections, Pandemics, Natural Disasters: When to Pause Your Social Media Channels
agora pulse
NOVEMBER 3, 2020
With everything 2020, you may wonder when and if there’s a good time to pause your social media channels. As these events unfold, many marketers may be struggling to figure out whether they should pause social media channels for their company or clients. What kind of social media content do we have scheduled?
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6 Tips to Protect Your Brand From Fake Social Media Accounts
Hootsuite
APRIL 25, 2023
Fake social media accounts are an ongoing problem for both social media platforms and for brands. Impostors on social media present a real challenge for all major brands. Bonus: Get a free, customizable social media policy template to quickly and easily create guidelines for your company and employees.
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Want More Clients? Here's How to Grow Your Income With FAQ Videos
Forbes Social Media
JANUARY 9, 2019
Generate more leads, earn more clients and increase your SEO value with this formula for the perfect FAQ video strategy. If you're looking to increase traffic to your website by up to 96%, look no further then. what you already know.
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The 12 Top Benefits of Chatbots in 2023
Hootsuite
FEBRUARY 14, 2023
Bonus: Learn how to sell more products on social media with our free Social Commerce 101 guide. Answering FAQs, helping with order tracking, product recommendations, and various other types of support are available at all hours. Make sales directly in DMs Social commerce is booming. Here’s an example.
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What Is Social Media Marketing? [Complete 2023 Guide]
Hootsuite
JANUARY 4, 2023
More than three-quarters of the world’s population aged 13+ uses social media. billion people are active social media users. Social media marketing provides a unique opportunity to connect with this massive audience on the platforms where they already spend their time. What is social media marketing?
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GDPR and social media: What marketers need to know
Sprout Social
JUNE 15, 2020
Is there a link between GDPR and social media? Marketers should take the time to understand the implications of GDPR, privacy laws and what it all means when it comes to social media. How does GDPR affect marketing on social media? Restrictions on social media ads and remarketing.
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Can I Use This Photo on Social Media? Understanding Image Copyright
Hootsuite
FEBRUARY 24, 2020
Can I Use This Photo on Social Media? It’s well known that images click on social media. But sourcing images for social media isn’t always straightforward. Especially if an image is used for social media marketing. Bonus: Get the always-up-to-date social media image size cheat sheet.
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Social Media Customer Service: Everything You Need to Do it Well
Hootsuite
SEPTEMBER 8, 2020
Social media customer service means using social channels to provide efficient and effective customer service and support. Customers expect to be able to reach out to brands on social channels for help—and get a quick reply. Social media customer service stats. of them saying it’s their top choice.
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How to Use Content Pillars for Your Social Media Strategy
Later
NOVEMBER 5, 2020
Have you ever struggled to create a social media post? Using content pillars for social media is a great way to stay organized, be consistent, and create high-quality content your audience will love. . How to Use Content Pillars for Social Media. We’ve been there. Choose Your Content Pillars.
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Can videos humanize your FAQ section?
Jeff Esposito
MAY 1, 2013
This holds true for customer service, social media or community managers. That’s what John Kimmich, owner of The Alchemist Brewery did: What I like about the video is that it addresses all of the FAQs that his customers have and also visualizes why he answered the way he did. Can video help your FAQs out?
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Everything You Need to Know About Ecommerce Chatbots in 2022
Hootsuite
SEPTEMBER 30, 2022
Bonus: Learn how to sell more products on social media with our free Social Commerce 101 guide. This is because ecommerce chatbots can: Answer FAQs. Answer FAQs. FAQ chatbots can answer questions, and push customers to the next step in their user journey. It answers FAQs, and queries about customer orders.
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How to Create Engaging Videos for Social Media
Rebekah Radice
JANUARY 22, 2019
Does your video content captivate and engage your social media audience? In a few short steps, you’ll create high-value marketing videos to add to your social media strategy. How to Create Engaging Videos for Social Media. Same thing as above, answering a FAQ and establishing you as the go-to expert.
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6 Reasons to Unite Your Customer Service and Marketing on Social Media
Convince & Convert
DECEMBER 5, 2017
Giving visibility to the support team on the upcoming editorial calendar pays dividends: Teams can plan resources, write FAQs, and pre-approve response language more effectively. In every quadrant, coordination between marketing and customer support makes the brand’s overall response smarter. Both teams win big.
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‘Tis the Season to Double Down on Social Customer Care (and Protect Your Community Managers)
Convince & Convert
NOVEMBER 4, 2021
Just when we thought we, as social media strategists and community managers, could rest up from the twists and turns of the last 18 months, the holiday season is upon us. . That takes us to the first recommendations for activating an excellent customer experience on social media this holiday season: Train Your Social Care Team.
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The ultimate social media listening guide for marketers
Sprout Social
MARCH 26, 2019
You’ve heard the talk about social media listening but now you want to know how to put it to use. To review what social media listening is and how it’s different from monitoring, check out our thorough listening guide here. Advantages of social media listening. Create a brand analysis.
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9 Chatbot builders to enhance your customer support
Sprout Social
APRIL 17, 2024
Multi-platform integration Customers engage with businesses online in many ways, such as through messaging apps, social media and websites. Sprout Social Sprout Social is a social media management platform with an integrated chatbot builder.
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Inside Look: How Two Teams Share a Social Media Inbox
Buffer Social
APRIL 9, 2019
Only 10% of customer messages are answered on social media. We’ve found that some of the fastest-responding, maximum-delighting brands on social media employ a two-team approach to responding. Keep reading for the blueprint on how we manage our social media responses : 1,500 customers helped each week.
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3 Steps to Creating a Winning Instagram Marketing Strategy
Convince & Convert
JULY 14, 2021
Finally, allow you to publish timely social media updates (with relevant hashtags) even when there are no big holidays coming. Planning your social media strategy around yearly holidays and observance days has lots of benefits, from making it easier to organize to achieving higher visibility and engagement.
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The Top Video Creation Tool for Social Media (and How to Use it)
Rebekah Radice
MARCH 6, 2017
Want to create videos you can share on social media, but struggle to find the right tool? If you’re ready to get started with video marketing… I’ve got the step by step instructions to creating, sharing, and using video content on social media. Answer FAQ. I have good news! Offer Video Training.
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