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10 New Retails Trends You Need to Know for 2023

Hootsuite

Two retail trends that every business can count on in 2023 are change and innovation. Online and in-person retail is moving faster than ever. Businesses need to stay on top of retail trends that will impact their success in order to get ahead of the curve. Embracing that change will help retailers thrive this year and beyond.

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4 Steps to Drive Sales with a Social FAQ | Blogging and Content.

Convince & Convert

You can survey your customers, although that’s not always the best approach because the questions are not fresh in their minds – they’ve already made their buying decision. Or, you could survey Web site visitors, gathering data in real-time. You can use a few methods to determine which questions to answer.

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18 Black Friday Marketing Strategies to Try in 2022

Hootsuite

Later, retailers adopted Black Friday. Consumers are going to be reaching out with FAQs about orders, shipping, and returns. The chatbot can handle the easy FAQs, and when a customer support rep is needed, they can step in and take over the conversation. With more shoppers comes more customer support inquiries. You name it.

Strategy 101
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How to Automate DMs on Social Media

Hootsuite

Are you looking to automate DMs on social media and live the good life, never having to manually reply to an FAQ again? Bonus: Save time and download 20 free, customizable Instagram DM templates for your brand , including greetings, partnership requests, FAQ responses, replies to complaints, and more. What are automated DMs?

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Create a Customer Experience Strategy [FREE TEMPLATE]

Hootsuite

Make sure you evaluate their FAQ page and whether or not they use quality chatbots. Send out surveys. Send out surveys to crowdsource sentiment on your brand, your customer experience, and products or services. You can craft your surveys specifically to ask questions about your customers’ experience with your brand.

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Demystifying conversational AI and its impact on the customer experience

Sprout Social

Rule-based chatbots are extremely useful when it comes to offloading general inquiries and FAQs from customer service teams’ plates. A virtual retail agent can make tailored recommendations for a customer, moving them down the funnel faster—and shoppers are looking for this kind of help.

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The role of artificial intelligence in business in 2024

Sprout Social

Sprout’s social listening solutions further automate FAQs and identify customer sentiment, respectively, supporting a comprehensive and personalized customer service approach. Understand the voice of the employee AI analyzes employee feedback from various sources, such as surveys, performance reviews and social media.

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