Facebook and Twitter are leading the “customer revolution” where individuals are now in control of the conversation. Facebook is probably the bigger culprit when it comes to negative feedback. So… how do you deal with negative Facebook comments? Facebook gives you the option to contact users via the messaging feature. It is imperative that you have a policy on your Facebook page if you choose to delete content at your own discretion. Be open and honest with your Facebook community. facebookEven PR people! It is a fact of life. MORE >>

From The Information Age To The Connected Age. Today’s version of the web, whatever you want to call it, is notable because people and hardware and information and software and conversation are all mixed together into a hyperconnected network. we might look instead at another shift: how the web enables us to move from one era into another, from the Information Age to the Connected Age. Knowledge Worker (Information Age) vs. Web Worker (Connected Age). The Information Age is the age of the knowledge worker. So, I find this article informative and helpful. MORE >>

A lot of do-it-yourself small business owners and amateur web developers may be in for a surprise on Facebook come October 1st.  Their DIY apps and welcome tabs could fail to work according to a very tiny notice on the Facebook Developer API. Like much of Facebook’s non-existent help, this notice is not even visible unless you click the help icon – or question mark – next to one of the optional fields you fill in when developing your app. Facebook has been taking a lot of heat over the lack of security. But, when was Facebook planning to tell everyone this? MORE >>

Justin Levy Marketing and Social Media Home About Archives Contact Disclosures Newsletter Speaking My Obsession: The Consumption of Information Written on July 6, 2010 by Justin Levy in consumption , information 4 Comments - Leave a comment! have a confession to make: I’m addicted to consuming information. Now several years out of college and full-time into my career, I still consume as much information as possible. Anything and everything, I’ve always had a weird obsession with consuming information. Journal and Hartford Courant. like learning. MORE >>

Informal Learning in 10 minutes. Facebook. Very interesting, personally the "art" and "science" of learning (and informal learning) is probably the most interesting thing. am a chess player and i find that the process of informal-learning is perhaps more important then the normal examatic / 1-2-3 method. You made me realize that im an Informal-Learner and that is why i have an almost autistic ability for autodidaction and such low grades! Good to find an interesting resource on an interesting topic - informal learning. informal. MORE >>