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How to create a complaint management system to protect your brand reputation

Sprout Social

In this article, we’ll provide a breakdown of a complaint management system and offer tips to improve your reputation managemen t processes. For example, Southwest Airlines’ quick response to a customer complaint about a long bag check line reassured the unhappy client they were committed to serving them as quickly as possible.

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Lost in translation: Upleveling Sprout Social’s localization system

Sprout Social

In this article, I will outline our new localization system, how it tackles the most complicated localization scenarios, and how we incrementally introduced those changes across the web engineering organization. Example: In the Sprout application, we need a way of rendering “You have X posts” where X is a dynamic numeric value.

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7 Creators On The Systems That Support Their Content Creation

Buffer Social

It also relies on a well-structured and often-overlooked powerhouse – Systems. These systems are the backbone of a sustainable content-creation business. I think of systems as part of the broader PARTS model of becoming a creator (Product, Audience, Revenue, Trust, Systems) as created by Jay Clouse).

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9 Inspiring Examples of Higher Education Institutions on Social Media

Social Media Strategies Summit

It’s been running a Facebook ad campaign to promote its Career Optimism Index , which the university says was created to “address broad, persistent and systemic barriers to career advancement”. This whole campaign is a fantastic example of thought leadership on social media. Image source. University of California Los Angeles.

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10 Impressive Examples of AI in Marketing

Social Media Strategies Summit

Examples of AI in Marketing. To help you get started, we’ve compiled 10 impressive examples of AI in marketing. For example, one digital ad written by humans read: “Access cash from the equity in your home.” Starbucks is one example of a brand that is using its loyalty card and mobile app to collect and analyze customer data.

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9+ Ideas for Your Next LinkedIn Carousel (+Examples)

Buffer Social

For example, you could create a carousel that walks users through setting up a specific software or tool.   For example, you could create a carousel that breaks down a complex topic or showcases key statistics to help your audience better understand and retain the information. 

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Why Small Business Owners Need Support Systems, With Examples From 6 Small Business Owners

Buffer Social

This is why having a good support system is invaluable for entrepreneurs. ” She leads by example when she’s not working, “I try not to let myself get caught up into work when I'm off. I know that I'm a better leader if I have time to rest.”