Akamai Marketing

article thumbnail

Book Review Wednesday: Wikibrands: Reinventing your company in.

Akamai Marketing

While most the examples within the book are of enterprise-sized businesses, the mini-case studies of numerous different types of brands ranging from WD-40 to Lunapads (a feminine protection product) to the oft-cited Zappos, Wikibrands proves that no matter the product, engagement can happen with a strong and willing brand.

Review 142
article thumbnail

What's your social currency?

Akamai Marketing

Stop thinking like a marketer/business owner/blogger- extraordinare for a moment, and pause. Lurkers turn the tables a bit on marketers. By the way – I love the $2 bill as an example of social media currency. 640 Million on Facebook. Million users on YouTube. 640 Million on Facebook. Million users on YouTube.

Lurker 203
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Social Media Strategic Plan Template

Akamai Marketing

In fact, the good news is that much of social media measurement calls on some of the very same techniques that marketers have been using for a long time. The first step in any kind of marketing measurement is the strategic planning phase. But let’s start with the basics. The WHAT: Now identify your metrics.

Template 203
article thumbnail

The Case for Active Users as Social Media Community Managers

Akamai Marketing

Here’s an example: let’s say there is breaking news relevant to your brand or company. Here’s another example, during the recent tsunami warning in Hawaii, only one travel and tourism brand was active in the discussion: Starwood Hawaii . Your social media community manager isn’t at work or its after-hours.

article thumbnail

KPI Dashboard for Social Media Metrics

Akamai Marketing

For example, if you are measuring leads, the metric might be conversions (email opt-ins, downloads, registrations, etc.). For example, increased followers does not equate directly to more sales, it equates to more reach. Here’s an example I created recently for a client to illustrate how KPI’s are connected to tactics.

Metrics 180
article thumbnail

Why use social media for engaged customer service?

Akamai Marketing

All this social media marketing? And after I comment on a post by Gwen, their rep pops in for a really human conversation…(even though the marketer in her comes out when she can’t tell me the answer to my question): So, if this was your company: How would you have reacted? What’s it all about?

article thumbnail

Tool Tuesday: SocialOomph

Akamai Marketing

For example, from SocialOomph, you can also schedule Tweets, even bulk upload them. Some are free, some are part of their paid service. I tried their paid service and I just felt that that overall, the services were clunky and in some cases, redundant to tools I like better. All Rights Reserved.

Tools 163