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How to create a complaint management system to protect your brand reputation

Sprout Social

So, how do you manage complaints in a way that resolves your customers’ issues efficiently and effectively? In this article, we’ll provide a breakdown of a complaint management system and offer tips to improve your reputation managemen t processes. What is the importance of a complaint management system? Complaints happen.

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Lost in translation: Upleveling Sprout Social’s localization system

Sprout Social

In this article, I will outline our new localization system, how it tackles the most complicated localization scenarios, and how we incrementally introduced those changes across the web engineering organization. Example: In the Sprout application, we need a way of rendering “You have X posts” where X is a dynamic numeric value.

System 107
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9 Inspiring Examples of Higher Education Institutions on Social Media

Social Media Strategies Summit

It’s been running a Facebook ad campaign to promote its Career Optimism Index , which the university says was created to “address broad, persistent and systemic barriers to career advancement”. This whole campaign is a fantastic example of thought leadership on social media. Image source. University of California Los Angeles.

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7 inspiring examples of corporate social responsibility

Sprout Social

To help you promote your company’s program, we’ve gathered seven corporate social responsibility examples from top brands using social media to spread the word on how they’re giving back. This CSR example works because it shows how well Grove Collaborative knows their mission and audience. Let’s dive in. pic.twitter.com/AUjNaU63Og.

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Why Small Business Owners Need Support Systems, With Examples From 6 Small Business Owners

Buffer Social

This is why having a good support system is invaluable for entrepreneurs. ” She leads by example when she’s not working, “I try not to let myself get caught up into work when I'm off. I know that I'm a better leader if I have time to rest.” Oh, you know, prices have gone up on this.

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What is a customer journey map and how to make your own [examples included]

Sprout Social

For example, if blogs are your highest traffic sources, investing more in those channels makes sense. If customers need help with a specific product issue, for example, but find limited guidance, create in-depth video tutorials to address this pain point. This helps determine the ROI of customer-centric engagement and service.

Examples 101
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Metaverse examples: The brands to watch across industries

Sprout Social

We’ll also give you a list of metaverse examples across industries to help inspire your strategy. For example, Frito-Lay’s FIFA World Cup campaign leveraged the metaverse for a phygital experience. For example, users can place a virtual holiday palm tree in their own spaces, along with several interactive features.

Industry 108