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How to create a complaint management system to protect your brand reputation

Sprout Social

In this article, we’ll provide a breakdown of a complaint management system and offer tips to improve your reputation managemen t processes. For example, Southwest Airlines’ quick response to a customer complaint about a long bag check line reassured the unhappy client they were committed to serving them as quickly as possible.

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Lost in translation: Upleveling Sprout Social’s localization system

Sprout Social

In this article, I will outline our new localization system, how it tackles the most complicated localization scenarios, and how we incrementally introduced those changes across the web engineering organization. Example: In the Sprout application, we need a way of rendering “You have X posts” where X is a dynamic numeric value.

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The 12 Best Chatbot Examples for Businesses

Hootsuite

Looking for chatbot examples for your business? We’ve compiled a list of the best chatbot examples, categorized by use case. You’ll see the three best chatbot examples in customer service, sales, marketing, and conversational AI. The 12 best chatbot examples of 2022. Customer service chatbot examples.

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3 Vital Pieces of Tech for Every Modern Business

The Realtime Report

For example, in healthcare, defibrillators provide potentially lifesaving technology in the treatment of cardiac arrest, delivering a targeted shock that aims to restart the heart’s correct rhythm. API Gateways For Secure Online Applications It is now estimated that approximately 94% of all enterprises use cloud-based IT systems.

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Customer service tiers: What they are and how to create them

Sprout Social

This approach works as an escalation system, so support agents can handle issues aligned with their set of abilities and system accesses. Without this level of structure, skilled support agents might get stuck dealing with FAQ-level inquiries, while beginners wrestle with complex problems.

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Testing: AI-Powered ChatBot Trained on Website Content

Jon Loomer

Chatbase provides the options of files (PDFs or Word docs), text, website URLs, and Q&A (providing example questions and answers). Here are examples of pieces of content that I created to help improve the knowledge base of the bot: Where Should I Start? Trained Content To train the bot, we need to give it content.

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4 Steps to Drive Sales with a Social FAQ | Blogging and Content.

Convince & Convert

Not in a “here’s our FAQ&# way, but in a vigorous, social media way. I would also make a point to solicit input from customer service and sales teams, as they have more day-to-day interaction with fence-sitters. Answer Man Once you’ve identified your top six questions, answer them.

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