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4 Twitter Analytics Tools You Can’t Ignore

agora pulse

Related: Twitter 101: What Every Smart Social Media Manager Needs to Know. Once purely a hashtag analytics tool, Keyhole is now a multi-feature platform allowing you to analyze your Twitter account, monitor your brand and your competitors on Twitter, and even identify influencers. Keyhole’s dashboards are easy to read and share, too.

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102 Compelling Social Media and Online Marketing Stats and Facts for 2012 (and 2013)

Webbiquity SMM

Social CRM is still confusing. Only 16% of companies say they currently have a social CRM system in place. 21% plan to implement such a system in the coming year, but another 17% “don’t know what a social CRM system is and why businesses need it.” iMedia Connection ). Jeff Bullas ).

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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

While customers are on hold brands could pipe in key messages through the phone that customers could post to their Twitter account (or other social media accounts) with a matching program hashtag (to get credit). Rewards for Using Self-Service Channels. Want to save your organization precious “human CSR capital?”

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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

While customers are on hold brands could pipe in key messages through the phone that customers could post to their Twitter account (or other social media accounts) with a matching program hashtag (to get credit). Rewards for Using Self-Service Channels. Want to save your organization precious “human CSR capital?”

CSR 126
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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

To date, customers of RowFeeder have either been interested in monitoring social media campaigns (tracking hashtags, Twitter replies, etc.); It’s not the most full-featured solution available, but for the do it yourself data hounds, it’s a very nice addition to the social listening landscape.

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Marketing Marvels – How to Find Influencers with Little Bird

Convince & Convert

But before we do that, I want to make sure that people see some of the other options that are here, including the ability to pull in people who use a hashtag or mention a keyword or talk about your brand. Events attendees are great. CRM exports are great in there. They would be terrific guests, Nimble, social CRM.