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How We Connect Our Engineers Directly To Buffer Customers with Customer Engineering Days

Buffer Social

While connecting the team to our customers has always been a priority for us at Buffer, how the team has connected with customers has changed quite a bit over the years. During these sessions, our Customer Advocates would provide support for the entire Buffer team as they answered customer emails.

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An Honest Look into our Engineering Team Engagement Survey

Buffer Social

It’s been a busy season for our engineering, product, and design teams at Buffer — what we collectively refer to as EPD. A few key takeaways: Engineering teammates have very distinct and differing needs depending on their tenure at Buffer (6+ years, 2-6 years, less than 2 years). That’s a lot of change.

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Women in engineering: How I found and started my career as a software engineer

Sprout Social

I made it through with top grades and decided that from then on, I wanted to make sure women in engineering would not have the same experience as me. I started to get more involved in outreach programs and activities that allowed me to connect with other women in engineering. Finding Sprout Social. Starting a Business Resource Group.

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Meet Team Sprout: Shweta, Senior Software Engineer

Sprout Social

She has a knack for taking complicated data ideas and translating them in a way that her audience can understand, whether that is another engineer or a less tech-savvy person, such as myself. Name: Shweta Kapur Department: Engineering Started at Sprout: February 2017. I’m a Senior Software Engineer on the Data Ingest squad.

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How We’ve Changed Our Engineering Mindset to Become Builders Again

Buffer Social

I've been working at Buffer since 2014, and even before I joined, I was always impressed by the Buffer team's product and engineering culture: how quick they shipped improvements and how close everyone was to the users (not uncommon to see engineers responding to comments on Twitter!).

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Vulnerability in the workplace: A career differentiator for women in software engineering

Sprout Social

But when I entered the professional engineering world, I was surprised at how difficult it was to be open, authentic and vulnerable, and the sweeping difference that culture and representation could make. Starting my career as a woman in software engineering. Sprout Social’s engineering culture.

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How our Support Team Contributes to Product Launches

Buffer Social

It's also a significant time for our Support team. We want to be ready to handle that ticket volume, quickly answer any questions about any nuance of the new feature, and effectively channel feedback to the product teams that built it. The Customer Advocacy team are usually eager to try it out.

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