The Realtime Report
NOVEMBER 8, 2012
These companies are “using technologies like social media, mobile, analytics and embedded devices to change their customer engagement, internal operations and even their business models. Capgemini is basing these findings on two years of study covering more than 400 large firms.
The Realtime Report
MAY 26, 2016
You are probably one of the millions of people worldwide who own a smartphone, although the extent to which it has embedded itself into your life may vary. Some people still use their device primarily as a direct communications tool, sending SMS messages, checking emails and yes, even having a phone conversation on it.
The Realtime Report
MARCH 24, 2022
This can be done by embedding cloud-native APIs in the CPaaS platform for the related features. Below are some of the popular CPaaS solutions enterprises can integrate into customer support: CPaaS SMS: Refers to a programmable SMS that enables developers to build messaging applications quickly to increase customer engagement.
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