The goal of this blog is to engage, inform, and develop an overall understanding of social communication. Period. just happen to use my personal experience to create content that will drive conversation. That being said… my negative customer service post from earlier this week has been generating large amounts of buzz both online and offline.I understand that I can be a little harsh so I wanted to end the week by being more constructive to help businesses navigate negative commentary generated from social media. What can we learn from the situation? ——-. know that for a fact. MORE >>

Tweet It was Grammy’s week, which always creates a lot of buzz in the social world. Even more so this year because of the unfortunate passing of legend Whitney Houston. It also happened to be Valentine’s Week, which of course led to multiple slightly ridiculous, if not creative, digital proposals. The Links: Twitter continues to prove itself as an effective source for breaking news. The network got wind of Whitney Houston’s death almost a full half hour before the major press outlets. Click here ). MySpace (What?! That’s still around?) Click here ). Click here ). MORE >>

This post is part of a weekly series, Fetching Friday, featuring the best posts of the week in blogging, business, freelancing, SEO, and social media on kikolani.com. The Resources Mashup. Here are some of the best articles I have seen on Google+ , retweeted on @kikolani , and read in RSS subscriptions this week. Blogging / Writing. The Ultimate Guide to Guest Blogging – In this article we are going to look at exactly how you can get guest blogging opportunities and make the most out of them. 17 Copy-And-Paste Blog Post Templates – Ever feel stuck when preparing a blog post? MORE >>

Apparently, Canadians like to use of technology to manage their personal relationships. So much so  they tend not to worry about family due to technology advances helping to keep people connected.  This is the finding of a report published this week by Rogers (client). The report focuses on how technology users connect to family and friends and includes a survey that 58 per cent of Canadians cannot imagine life without the modern conveniences of texting, email and social networking, while 39 per cent feel that staying connected with loved ones is equally as important as eating and sleeping. MORE >>

In the pre-digital era of publishing, the printed word carried a great deal of authority. The assumption was they would never print what was not true. Of course, back then publishing was confined to established media outlets that employed professionals who were held accountable. Now anyone can publish, and there are no rules. Actually, there are some rules, such as the rules of disclosure enforced by the FTC. Yet, with the millions of bloggers, and billions of people publishing on the social networks, there is little enforcement of the few rules that do exist. Imitators often have no focus. MORE >>