Social CRM: Tools That Can Help You Know Your Audience Better
Ignite Social Media
SEPTEMBER 26, 2016
What are our customers spending their time doing? What are they saying about us on their channels when we aren’t being tagged? Is there a need they have that we could be fulfilling? How can we interact with them to show them that we get them and care? Those are just a few questions that brands might have when discussing their customer database, which typically is a list of names along with mailing and email addresses.
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