Are Chatbots Right for Your Brand?
Ignite Social Media
JULY 12, 2016
Picture yourself needing to switch a flight, upgrade your cable package, or order a new smartphone. Perhaps you’d handle this online through your airline or service provider, maybe you’d call a customer service center, or even, gasp, go to the store! What if all of these could be accomplished almost instantaneously from a messaging app? Well, many of them can – thanks to the rise of chatbots.
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