New Research Shows How Fast Companies Have to Be in Social Media
Convince & Convert
FEBRUARY 9, 2016
Image via BigStockPhoto.com. I worked with Edison Research to design a study of the science of complaints that ultimately powered my new book, Hug Your Haters (visit HugYourHaters.com now to order and receive exclusive bonuses not available anywhere else, or ever again ). When I first conceived this project, I anticipated a far different set of findings.
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