When Social Customer Service Fails
Janet Fouts
AUGUST 29, 2013
'I should start this post with a warning. It’s a bit of a rant. If you read my blog regularly you know that I love a good customer service experience, and having been in the hotel and restaurant industry for many years I know a thing or two about how it all runs. I took a trip with friends to the the lovely Yucatan penninsula this month and stayed at the Dreams Resort in Tulum, Mx.
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