Last night I’m finally settling down after a very long day and I receive a Facebook message from Patrick Reyes (whom I’m not speaking to until after the Super Bowl) and a text message from Justin Brackett. They both have sent me a photo that made my blood boil. You see, Boners BBQ posted a photo of a customer, who apparently didn’t leave a tip, and used expletives to say what people should do to her if she comes into their restaurant. Have a look for yourself. I’m kind of astounded that the first post would even make its way to their Facebook wall. Here’s the deal. MORE >>

I think I've figured out the source of the difficulty—and controversy—in some of the measurement discussions around social media. It all starts when we talk about measuring things that can't really be measured, because they can't be observed. If we called it what it is—modeling—we'd see that differences in opinion are unavoidable. Take influence. As a concept, it's not all that hard to define, and I don't think there's a lot of disagreement on what it means. But have you ever seen a unit of influence? What did it look like? lot like persuasion? What does that look like? MORE >>

? According to the LinkedIn press centre, 1-in-20 of all LinkedIn profiles are held by recruiters. Additionally, Oracle’s Chief Finance Officer Jeff Epstein was headhunted for the position via his LinkedIn profile. And with 80% of companies using LinkedIn as a recruitment tool, it’s clear to see that social media (at least from LinkedIn’s side) is a great tool for any recruiter or human resources department to find their next employee (or for employees to find their next position). But what about the other main networks and platforms? Twitter. You make phone calls. You place job ads. Facebook. MORE >>

A lot is being discussed about social business models and what does social business really mean. IBM is devoting lots of resources to this subject and they frame their views about what a social business means in the following context. Becoming a social business requires a long-term, strategic approach to business culture, executive leadership, an effective corporate strategy, and organizational ability                        to recognize and design for transformation. tools, including better access to knowledge, lower costs of doing business, and higher revenues (McKinsey Global Survey 2010). MORE >>

Google+ cannot be ignored. When Google + emerged last summer, people’s reactions were to be expected. The early adopters were all over it. But for most people who were already suffering from social media fatigue — their response was “oh no…not another site for me to maintain!” ” And many people simply opted out, not wanting to use/try yet another social networking site. All along, I have been saying that it  simply could not be ignored. like here ). Let’s look at time line for those of you who aren’t familiar with how this played out. MORE >>