The 13 Social Media Customer Service Stats You Must Know
Convince & Convert
DECEMBER 6, 2023
Some brands also publish posts on social media platforms to address customer concerns. You can read and download, as it’s full of interesting points: Time to Win – The Consumer Patience Study In fact, the percentage of customers who want a response within two hours has gone up from 35% in 2022 to 39% this year.
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