Convince and Convert Blog: Social Media Strategy and Social Media.
Convince & Convert
MARCH 3, 2010
Consumers are using social media (especially Twitter) as a 1-800 line, and agencies should be helping their clients answer the social telephone by setting up listening posts and protocols, and trying marketing to customer service in real-time. As a relative newbie to the “virtual&# world, our business model is being very successful.
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