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Social Media Sites Rank Lowest For Customer Satisfaction

The Realtime Report

Out of websites in 33 industries, social media sites provide the least satisfying experience, according to the American Customer Satisfaction Index’s (ACSI) first-ever website benchmark. out of 100; social media websites rank at the bottom of the barrel with an average of 68. Department & Discount Stores 80.

Sites 177
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Hotels and Social Media Travel Tourism

Laurel Papworth

HotelsMag has come up with 10 Internet Marketing Resolutions for 2010 including social media ones. I reported them to the ACCC – remember “free&# mobile phone fiasco and resultant fines? Situation: Across the industry, in 2010, Direct Online Channel sales will exceed 62% of total online hotel bookings.

Hotels 85
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Is Shazam the Future of Mobile Marketing

Convince & Convert

Are we about to finally crack the mobile marketing code? The way an Apple iBeacon works is that a store, a retailer, a hotel or resort, has a little device that sends out offers to your smartphone if you have the appropriate app installed. ” Who doesn’t want a chicken nuggets discount? Sprout Social Shoutout.

Mobile 60
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Five Signs the Future Belongs to User-Generated Content

Waxing UnLyrical

Rise of the social photobooth and video jukebox. Live event social media generally involves a social media person or standard event-goer using a mobile device to put content online. The Harlem Shake depended on community. User-generated content is far better at creating that community. Gamification.

Content 253
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Creating an online review management strategy

Sprout Social

It includes listings management, social media and search visibility and review marketing and generation strategies as well, but review management is a key element. Reviews have only become more accessible with the proliferation of mobile apps and the addition of readily visible ratings in search results.

Review 100
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Being Blocked from the Social Web

Justin Levy

Justin Levy Marketing and Social Media Home About Archives Contact Disclosures Newsletter Speaking Being Blocked from the Social Web Written on July 3, 2010 by Justin Levy in communications , social media , technology 6 Comments - Leave a comment! At least the hotel had free wifi, I thought to myself.

Hotels 182
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Blog World LA 2011 Recap – Session Notes and Experiences from #BWELA

Kikolani

Because I decided the night before, until 2:30am in the morning, was a great time to update my blog with new pages for my favorite subjects ( blogging , business , SEO , and social media ) and my new services. All I ended up doing was sleeping there, but it definitely the best three nights of sleep I’ve had in a hotel in a while.

Hotels 153