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Hurricane Sandy & Social Media: 5 Must-Reads

Firebelly

Facebook, Twitter abuzz with Sandy chatter, photos. By Barbara Ortutay Whether you call it Frankenstorm, Stormpocalypse or simply Hurricane Sandy, the giant weather system barreling into the East Coast is a favorite topic of conversation on social media from Facebook to Twitter. ” A handy Web guide to tracking Hurricane Sandy.

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Is Twitter the Next Channel for Contact Centers?

Buzz Marketing for Technology

With legions of Twitter-ers on staff - 432 to be exact - Zappos make customer service look: easy, decentralized, and inexpensive. But that begs the question - what impact will Twitter have on today’s customer contact centers? Much like chat and SMS the era of communications becoming more and more synchronous is upon us.

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How is Facebook Going to Make it’s 1st Billion Dollars?

Atom Thought

I had an option of getting 10000 credits by sending a premium SMS. Follow me on twitter at : [link]. Related Posts: CrowdSourcing- The New Social Media Mantra to Sell Better! The Next Big Thing After Twitter! I had less money (virtual)- but great cards. In the excitement and heat of game. Download it rightway from here.

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Keeping an Eye on Everything

Net-Savvy Executive

The map equivalent of a Twitter search is Ushahidi , a crowdsourced crisis monitoring platform that maps reports sent in my email, Twitter, SMS, and probably semaphore in the next version. Today, for example, they have a map that reports on humanitarian agencies in, and refugees leaving, Libya.