COI: Cost of Inaction United Breaks Guitars
Laurel Papworth
OCTOBER 30, 2009
What ensued online was comprehensively a brand trashing and demonstrated what happens if you don’t pay attention to social media – even just monitoring it – it can cost your company $180,000,000. This is a follow on from my posts on Cost of Inaction , also Steak and Shake and Apple vs Engadget. My response?
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