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Top 10 customer service software tools

Sprout Social

This includes sentiment analysis, unsatisfactory responses and your top reps. The platform empowers customers with self-service features such as guided widgets to lead users to relevant answers via your company’s knowledge base. The platform also offers sentiment analysis, ticket tagging and automated prioritization.

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Why Share of Voice is a Useless PR Metric

Dave Fleet

But the real strategic advantage comes in that the cost of the ad space is a known quantity. Let’s say that our client is Widget co. Widget co has a 20% SOV and their nearest competitor has 30%. The following month Widget co is at 18% and their rival at 37%. makers of fine hypothetical examples since 1912).

Metrics 353
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The Social Media Analytics Compass: What and How to Measure

Razor Social

Sentiment Analysis. Sentiment analysis tools are not 100% reliable but they can give you a good indicator when there’s a problem. How much will it cost you? How much will it cost you? How much will it cost you? How much will it cost you? How much will it cost you? Simply Measured.

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10 social media reports to help showcase your expertise in 2021

Sprout Social

Key metrics to look for: Cost per Impression (CPM). Cost per Engagement (CPE). Cost per impressions, for example, is a useful metric for digital marketing teams who want to know if their paid content is reaching their intended audience. Sentiment (Positive and Negative Mentions). Web Conversions. Share of Voice.

Report 131
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8 Best Google Alerts Alternatives For Brand Mentions And Industry News

Keyhole.co

Some alternatives, like Keyhole, have the ability to track real-time mentions of your brand and sentiment analysis. Moreover, Keyhole comes with sentiment analysis and competitor monitoring features. Analyze sentiment analysis to understand how the world feels about your brand.

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How to Transform Your Customers into Brand Advocates

Pixlee

It costs five times as much to acquire a new customer as it does to retain an existing one. Top brands like Alo Yoga and Crocs use Pixlee’s platform to design customized website and email widgets featuring this authentic, free content, and it works; Alo Yoga saw a 293% increase in repeat site visit rate after doing so.

Brands 52
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Business intelligence reporting: making sense of your organization’s data

Sprout Social

Cost optimization BI reporting also uncovers operational inefficiencies, such as production bottlenecks, slashing unnecessary expenses. You can also proactively monitor key performance indicators like cost per unit produced or cost per sale, to address them and be on target. Need more customization?

Report 104